Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Refunds and returns are approved or issued only under the following circumstances:

- Package lost in transport (with proof from the carrier) - Package didn't arrive for 60 days after shipping
- Package delivered to the wrong address (with proof from the carrier)
- Goods damaged in transport
- Goods came with a manufacturing error (not usable)
- Goods have not arrived after more than 60 days (replacement will be issued)

We do not approve refunds for:
- Picking the wrong size (all product sizes are described and clearly stated on the product page)
- Picking the wrong color of the product.
- General refund requests due to how the product looks, feels or other esthetic elements.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Shipping fees and costs

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at team@shopvelnora.com